About the PUC
The purpose of the Public Utilities Commission is to regulate the electricity, water, and telecommunications sectors in Belize to efficiently provide the highest quality services at affordable rates, ensuring the viability and sustainability of each sector.
The PUC Secretariat was commissioned in March 2001, having incorporated the traditional regulatory bodies, the Office of Electricity Supply and the Office of Telecommunications. The Chairman is responsible for the day-t0-day administration of the Commission’s activities that are undertaken by a staff selected for the technical knowledge and experience in the electricity, water and telecommunications sectors..
The Electricity (Amendment) Act, 1999 places the PUC as regulator of all entities that generate and supply electrical services. Bye-laws introduced by the PUC provide a methodology to determine the Mean Electricity rate, establish a mechanism to smoothen the effects of market fluctuations to consumers, establish procedures and requirements for conducting a first Full Tariff Review Proceeding and Annual Rate Proceedings, and set selection and monitoring provisions for Quality of Service Standards Indices. Read More
Water and Waste Water
The PUC became regulator of the water sector in September 2000, and it issued a 25-year license to Belize Water Services (BWS) in March 2001. In June of 2002, the Water and Sewerage (Tariffs) Bye-laws established the rate-making principles and methodology for determining rates for water and sewerage services, the procedures for Full Tariff Review, and a regulated rate of return for BWS. A Frist Full Tariff Review for BWS was completed in 2004. Codes of Practice have since been approved.
The Telecommunications Act, 2002 liberalized telecommunications and made the PUC the industry regulator. In the first few months of assuming this role, the PUC implemented a licensing regime based on an open and transparent consultation process. A process of consultation with prospective players on license terms and conditions for new entrants and on price control and inter-connections set the stage the stage for competition. License conditions and legal obligations require license holders to behave in a fair and non-descriminatory manner, to provide cost-oriented services to competitors and to refrain from abuse of a dominant position with predatory of other anti-competitive practices. Read More.
Feel free to contact us.
Opening hours are Monday to Thursday 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.; and Friday 8:00 a.m to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
- 41 Gabourel Lane, Belize City, Belize
P.O. Box 300
- Tel: (501) 223.4938
- Fax: (501) 223.6818
File a Complaint
You may file an informal complaint or provide opinions/comments regarding utility matters with the PUC by calling our telephone number, writing to us or by using our informal complaint form.